The average time to exploit is 5 days, but the average time to patch is 49 days. This cannot stand. To help slash remediation time and streamline collaboration between Security and IT teams, we’re thrilled to unveil Remediation Operations (RemOps). For those organizations looking to transform the last mile of threat and vulnerability management, RemOps is perfectly suited.

The Zafran Threat Exposure Management Platform already analyzes your unique risk context, to reveal and mitigate the vulnerabilities most likely to cause an incident. With the addition of RemOps, Zafran connects your most pressing risks with orchestrated remediation at scale. Say goodbye to scattered vulnerabilities, duplicate tickets, vague recommendations, and siloed workflows. Zafran clarifies and accelerates the entire remediation lifecycle - ensuring every action performed is the best use of your organization’s time and resources.

Why Remediation Operations (“RemOps”)?

RemOps refers to the set of processes, workflows, and tools used to fix vulnerabilities and security issues across an organization’s infrastructure.

At Zafran, we have already developed a singularly unique engine to pinpoint an organization’s riskiest vulnerabilities, leveraging context never seen before in the industry. We never intended to stop there. 

From day one, we’ve introduced mitigation actions by integrating with existing security tools, a forward-thinking approach our customers use to rapidly reduce risk before an incident can even occur.

Still, the Zafran story would not be complete without tackling the traditional method of eliminating vulnerabilities - patching them. With the addition of RemOps, we are delivering customers with the best toolbox for defending against vulnerability exploitation.

Zafran’s new RemOps module is built over our robust prioritization engine and introduces innovative approaches to the market. It bridges the gap between vulnerability detection and remediation - empowering teams to communicate, assign, track, and verify security fixes within a single, streamlined workflow.

Why are we so excited?

Let's take a closer look at some of the remediation pain points, and examine how we addressed these challenges.

1. Create a proper get-well action plan

‍Consider a familiar scenario: you have an application with a newly discovered vulnerability, and as a result, a corresponding ticket appears in your ticketing system (Jira or ServiceNow).

Then, just two days later, another vulnerability pops up in the same application, and yet another ticket is created. Rinse and repeat. Before you know it, you have a pile of tickets, each seemingly tied to a different vulnerability - yet all might be resolved by a single patch. Because of limited correlation logic, each new discovery spawns a separate ticket, creating unnecessary noise and extra work when one targeted action is all that is needed.  

Zafran heard this pain from customers over and over again. Enter generative AI. (Please, stay with me! I will explain.) AI is great at chewing on data and spitting out insights. So, we use generative AI to (1) remove redundant, overlapping vulnerability findings and patch instructions, and (2) create a consolidated, clarified, very human-friendly and detailed get-well plan that reflects the optimized action steps.

Before Zafran RemOps, a traditional vulnerability remediation process might flood you with dozens of redundant instructions and outdated tickets, often pointing to the wrong solutions. But with the addition of RemOps, the intelligent ghost in the machine makes all that noise go away, lighting the most efficient action plan. The GIF below shows how 166 vulnerabilities in a Microsoft Edge browser can be resolved with a single remediation item. And don’t worry, Zafran keeps all the receipts, showing the user all the original overlapping findings, just in case you want to remind yourself of the pain of The Before Times.

‍2. Reliably find the fix owner

This is a great start: we now know the optimal action to take, and we have the remediation item to execute. But wait... who should do it? After all, Security teams are rarely responsible for actually deploying the fix.

Ask any vulnerability manager and they will tell you pointblank: you cannot run an effective remediation program without knowing who’s in charge of applying the patches. Too often, ownership data is lacking, outdated, or fragmented across multiple sources. It’s a complex, dynamic, and often messy issue that frequently ends up in spreadsheets with incomplete information and manual detective work. 

Security teams already work tirelessly to identify the most exploitable vulnerabilities - they shouldn’t waste a second more figuring out who’s supposed to fix them.

This is exactly why we’re introducing our Assignment Rules - an intuitive, easy-to-manage assignment of remediation items to owners, leveraging all the context and data Zafran has already aggregated from all its integrations.

Easily create, manage, and modify assignment rules to ensure every remediation item is directed to the right team at the right time. Our intuitive, rules-based workflows let you define conditions - such as asset type or risk severity - so that once a vulnerability is discovered, it’s automatically routed to the appropriate owners. 

No more guesswork, manual drudgery, or wasted time; with streamlined assignments, the baton passes from one teammate to the other, so that each can focus on running their best race, and solve what truly matters.

3. Ticket creation and tracking progress made easy!

The right action? Check. The right owner? Check. Now comes the truly satisfying part - getting things done.

With Zafran, you can quickly set up Jira or ServiceNow integrations and define custom ticket creation policies that meet your specific needs. Whether you want to open tickets only for (what are actually) critical vulnerabilities, or focus on a specific part of your environment, we’ve got you covered!

Moreover, Zafran continuously tracks the progress of remediation items, automatically marking vulnerabilities as “Verified Closed” only after confirming they have indeed been resolved.  In this way, the Zafran platform serves as a single source of truth, so that Security can always confidently answer the inevitable question, “What’s the status of…?”

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Using GenAI To Drive Measurable Improvement

• “We have multiple scanners that keep generating duplicate actions.”
  Using generative AI, Zafran automatically merges vulnerability data & recommendations from various scanners into a single optimized action and removes duplicates. It’s less noise and greater clarity.
• “We struggle with unverified vulnerability closures.”
  Our “Verified Closed” status ensures vulnerabilities remain open until confirmed remedied, preventing stale or incomplete tasks.
• “We have too many manual assignments; it slows us down.”
  Customizable Assignment Rules auto-route remediation items based on severity, software components, or business unit, simplifying administration and slashing overhead.
• “We can’t quantify or visualize our remediation progress.”
  Built-in dashboards show the status, progress, and SLA compliance of remediation items, offering a comprehensive view of the efforts taken and their impact.

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Ready to Eliminate Risk?

Zafran RemOps redefines how organizations tackle vulnerabilities - unifying context, actions, and ownership in one cohesive flow. Actionability is the key, leveraging our analysis of your risk context and applying generative AI to transform raw data into laser-targeted, high-impact fixes. No more wasted time on duplicate tickets or guessing who’s responsible. 

With robust integrations, streamlined assignment workflows, and thorough verification, Zafran RemOps ensures the right vulnerabilities are met with the right response.

We invite you to see firsthand how Zafran empowers teams to stay ahead of evolving threats!